Diverse Technologies Company
  • Harrisburg, PA, USA
  • Full Time

Program Knowledgeable

Ancile Uperform        SumTotal ToolBook

 Moodle                      ServiceNow

 Responsibilities

Executing all CLIENT training and other events as needed.

Working with the CLIENT Business Manager and Business Analysts to define and analyze training business requirements.

Creating and preparing CLIENT training materials including manuals, presentations, and tests.

Gathering user feedback from training sessions to increase the training value to the user community.

Working with the CLIENT Service Desk to gather additional training needs or gaps and provide feedback to the CLIENT Service Desk, Application Support, Application Development, and Policy & Architecture teams for increasing customer support and application performance and functionality.

Providing requirements and functionality for new application development.

Creating regular reports on training accomplishments, status, and milestones.

Providing technical assistance to Commonwealth agencies, counties, and departments to increase user awareness and comfort levels.

Assisting the Training Administrator in developing Web-based training, and assisting in preparing materials for training classes.

Assisting in conceptual design, development, documentation and implementation/modifications of all CLIENT courseware.

Designing and developing courseware with the CLIENT Learning Management System (LMS).

Updating and troubleshooting all CLIENT courseware and software support the courseware including:

Managing desired training-based graphic icons.

Developing and enhancing CLIENT courseware.

Assisting in Tier 1B Service Desk support for the CBT/LMS program.

Keeping abreast of industry standards and training solutions.

Providing monthly training reports and training benchmarks for the PMO and CLIENT Office.

Ensure completion of all assigned tasks on or before the assigned tasks due dates.

Provide honest, thoughtful, timely, and reasonable work and time estimates. 

Provide honest, regular, accurate, and timely statuses for all assigned tasks and work.

Identify all tasks you cannot complete or meet assigned dates and clearly communicate them to the Project Manager(s) and your Functional Manager.

Clearly, effectively and frequently communicate with the Project Manager(s) and your Functional Manager for all assign work tasks.

Desired Education, Knowledge, Skills and Abilities

Bachelor's Degree preferred.

Minimum of five years' experience designing and developing training and materials for technical or web-based training; such as:

Proficient in the use of Microsoft Office applications: Word, Excel, Access, PowerPoint and Outlook.

Diverse Technologies Company
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