Diverse Technologies Company
  • Washington, DC, USA
  • Full Time

Job Description:
This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/information assurance policies, principles, and practices. May be required to support DLA's eProcurement system, a segment of its SAP-based planning system.

Required Skills / Experience:
Candidate Desired Skills
Document at least two years' experience with Active Directory administration occurring within the past two years
Document at least two years' experience with Exchange Administration occurring within the past two years

Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.

Certification Requirements:
One of the following: CCNA-Security; GICSP; GSEC; Security+ CE; SSCP AND
One of the following: MCSA 2003, MCSE 2003, M2003 NET 4, M2008 NET 7, MCITP SA, MCITP EA, CSA: WS2012, MCSE: WS2012, MCSA: WS2008, MCSM: DS, M2012 NET, MCM: Windows Server 2008: Directory, MCA: MS Windows Server Directory, CCAA, GCWN M
Location: Columbus, OH (1), Tracy, CA (1), Remote (12)

Diverse Technologies Company
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