Diverse Technologies Company
  • Washington, DC, USA
  • Full Time


End User Support Technician

Job Description:

Under minimal supervision, provide technical software, hardware and network problem resolution to all end user computer and peripheral equipment on domain. Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers. Deliver technical customer support over the phone or at desk side. Identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Interacts with other Tier 1, 2 and/or 3 departments to restore service and/or identify core problems. Clearly communicate technical solutions in a user-friendly, professional manner to end user. Participates in new application and hardware rollouts, testing and special projects as needed. Works on assignments that are moderately complex in nature. Interacts daily with supervisor, peer groups, and customers.

Required Qualifications:

Possession of following Certification CCNA Security GICSP GSEC Security + ce SSCP CASP CCNP Security CISA CISSP GCED GCIH

Possession of Secret clearance or higher

Desired Skills:

Knowledge of VDI and Citrix

Knowledge of DLA GOTs and COTs applications and peripherals

Knowledge of DoD security patches, updates, STIGs and remediation's thru automated and manual means

Must have strong technical knowledge of Windows OS and all communication and hardware troubleshooting on PC's

BMC Remedy

Remote handling of tickets

Handle routine tasks with minimal assistance

Education: Bachelor's Degree

Location: Washington DC


Diverse Technologies Company
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