Diverse Technologies Company
  • Warner Robins, GA, USA
  • Full Time

Diverse Technologies Corporation (DTC) is a certified Service-Disabled Veteran-Owned Small Business that specializes in four core areas: Information Technology, Logistics Support, Financial Management and Staff Augmentation. Our knowledge, experience, management strategy and technical expertise combined equal a team of professionals dedicated to providing solutions that make a difference. Our Mission is to provide innovative cost effective solutions that exceed our customers' expectations and create a challenging and rewarding professional work environment for DTC employees.
DTC is looking for an End User Support Specialist located in Warner Robins, GA.
Job Description:
  • Provide hardware/software installation, updates, configuration, troubleshooting and resolution.
  • Provide diagnostic assistance at all levels to users of automation to determine the cause and resolution of problems encountered in the use of hardware and software. Refer, escalate and report unresolved problems and outages to enterprise technical support teams for assistance as required.
  • Provide support for all IT equipment, to include network servers, PCs, printers, scanners, portable computers, switches, routers, Blackberry devices, Multi-Functional Devices (MFDs), desktop video systems/video teleconference and projection systems that are hooked to a laptop or PC, docking stations and any external peripherals (e.g. CDROM-R/DVD, CDROM-RW, CAC readers, etc.), wireless equipment, and other miscellaneous IT equipment. Equipment is located throughout multiple buildings.
  • Manage and perform equipment relocation, installation, expansion, connection / disconnection, upgrades, support/maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices, to include surveying new installations and moving IT equipment as requested; provide support to include servicing peripherals, such as printers and update associated equipment Asset Management records in accordance with policy.
  • Test and install computer hardware and software applications and ensure software applications meet end user requirements, and compliance to DLA's Computer Emergency Response Team (CERTs) and Security Technical Implementation Guide (STIG) mandates.
  • Plan and coordinate the removal, movement, and/or installation of computer hardware and software to include updating Asset Management System.
  • Provide support for CAC (Common Access Card) deployment. Install smart card readers, middleware, and PKI (Public Key Infrastructure) Certificates. Provide troubleshooting, guidance and training to DLA personnel on use of the CAC card and its software certificates.
  • Provide on-site service for multiple divisions and other remote customers on an as required basis.
  • IT support shall be required for disconnection, connection, installation, or relocation of PCs and associated peripherals. Guidance shall be provided for new equipment installations according to DLA Information Operations standard specifications.

Printer maintenance:

  • Install and maintain all types of network and PC attached printers (bar code, pRFID, & laser).
  • Install and configure network print servers.
  • Troubleshoot problems with print servers.
  • Excess IT Equipment:
  • Deliver unserviceable or excess IT equipment to staging area for disposal.
  • Prepare hard drives for disposal in accordance with policy and provide records to the
  • Technical Point of Contact (TPOC).
  • Complete and provide documentation to the Accountable Property Officer (APO) to adjust inventory for any relocation or disposal of IT equipment.

Software Support:

  • Provide software support to include any subsequent releases/upgrades/patches, configuration, troubleshooting and resolution for various commercial software packages.
  • Provide software integration, identification of products to meet customer's requirements current and future.
  • Provide technical support on software installation and configuration.
  • Utilize approved automated systems and processes to remotely deploy all applicable software upgrades, patches, and mandated Computer Emergency Response Team (CERT) taskings.
  • Maintain and update IT inventory in accordance with the DLA Information Operations at New Cumberland Instruction Number 4200.01 Information Technology Asset Management, including Accountable Property Standard Operating Procedures for control and location of IT assets.

Provide support and/or troubleshooting for applications to include, but not limited to:

  • Microsoft Windows
  • Microsoft Office
  • Microsoft Active Directory (AD)
  • COTS applications (i.e. WebSphere, Globe Ranger)
  • Depot-unique applications (i.e. DISA's Multi-Host Internet Access Portal
  • (MIAP), Distribution Standard System (DSS), Equipment Control System
  • (ECS), etc.)
  • Contact proper vendor repair personnel for warranty repairs or when proprietary repairs are required. Explain and demonstrate malfunctions to equipment vendors responding to warranty calls or proprietary contractor calls. Verify that vendors who are servicing warranties or making proprietary repairs made proper repairs.
Required End User Support Skills:
  • Security+ certification or any approved certification demonstrating working knowledge and understanding of applying basic security principles to the computing environment (CE).
  • Certified in a currently supported Microsoft Windows desktop operating system(s) with working knowledge of applications, System Center Configuration Manager, Microsoft's Active Directory (AD) as related to integration of desktop systems into AD, and all aspects of Windows security to include any subsequent software releases/upgrades.
  • Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).
  • Ability to provide hardware maintenance such as board replacement, cable switching, communications assistance, and hardware installation and replacement.
  • Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
  • Demonstrated knowledge and accomplishment in analyzing, diagnosing and recommending solutions for hardware and software problems.
  • Knowledge of IBM's Customer Information Control System (CICS) and Virtual Telecommunications Access Method (VTAM) Printer Support System (VPS) to restart printers and printer output.
  • Demonstrated ability with installation, configuration, and the ability to learn DLA-unique applications and programs.
  • Demonstrated understanding of End-User Radio Frequency (RF) hardware/software devices and the ability to perform minor repairs or configurations.
  • Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products
  • Understanding and knowledge of Windows 7 and MS Office; to include ability to install any subsequent releases/upgrades.
  • Expertise to install and support workstation hardware and software, to include depot-unique items as instructed by the Government.
Diverse Technologies Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Diverse Technologies Company
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