Diverse Technologies Company
  • New Cumberland, PA, USA
  • Full Time

Diverse Technologies Corporation (DTC) is a certified Service-Disabled Veteran-Owned Small Business that specializes in four core areas: Information Technology, Logistics Support, Financial Management and Staff Augmentation. Our knowledge, experience, management strategy and technical expertise combined equal a team of professionals dedicated to providing solutions that make a difference. Our Mission is to provide innovative cost effective solutions that exceed our customers' expectations and create a challenging and rewarding professional work environment for DTC employees.
 
The End User Support Specialist position is located in New Cumberland, PA.
 
End User Skills & Requirements:
 
1. Ability to troubleshoot hardware and software problems related to desktop computers and associated peripherals.
 
2. A+ or Network+ certification or any approved certification demonstrating working knowledge and understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) networked environment.
 
3. Certified knowledge of Microsoft Windows desktop operating systems and knowledge of applications, System Management Software, Microsoft's Active Directory (AD) as related to integration of desktop systems into AD, and all aspects of Windows security to include any subsequent software releases/upgrades.
 
4. Ability to provide hardware maintenance such as board replacement, cable switching, communications assistance, and hardware installation and replacement.
 
5. Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
 
6. Demonstrated knowledge and accomplishment in analyzing, diagnosing and recommending solutions for hardware and software problems.
 
7. Knowledge of IBM's Customer Information Control System (CICS) and Virtual Telecommunications Access Method Printer Support System (VPS) to restart printers and printer output.
 
8. In depth understanding of IBM's NetView to restart 3270 terminal emulation accessing TSO (Time Sharing Option) and CICS (Customer Information Control System).
 
9. Demonstrated ability with installation, configuration, and the ability to learn DLA-unique applications and programs.
 
10. Demonstrated understanding of Radio Frequency (RF) hardware and infrastructure and the ability to perform minor repairs or configurations in accordance with the guidelines specified by DoD, DLA, and/or wiring code requirements.
 
11. Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products 12. Understanding and knowledge of Windows XP and MS Office; to include any subsequent releases/upgrades.
 
12. Expertise to install and support workstation hardware and software, to include depot-unique items
 
 
Diverse Technologies Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Diverse Technologies Company
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