Diverse Technologies Company
  • Harrisburg, PA, USA
  • Full Time

Diverse Technologies Corporation (DTC) is a certified Service-Disabled Veteran-Owned Small Business that specializes in four core areas: Information Technology, Logistics Support, Financial Management and Staff Augmentation. Our knowledge, experience, management strategy and technical expertise combined equal a team of professionals dedicated to providing solutions that make a difference. Our Mission is to provide innovative cost effective solutions that exceed our customers' expectations and create a challenging and rewarding professional work environment for DTC employees.

 

The Application Support Specialist provides technical expertise in a variety of technical areas in the support of JNET's system applications. The individual in this position is recognized as a technical specialist and critical technical resource across multiple disciplines. The individual in this position will also provide technical support and maintenance of the JNET Application environment and the JNET Messaging Infrastructure.

This is highly advanced technical work essential to the maintenance of JNET systems critical to core business functions. The individual in this position is responsible for technical support of all infrastructure components to support the design, development, networking, database, and testing of highly complex applications to fulfill the needs of JNET systems.

Work at this level is differentiated from the next lower level by the complexity of applications maintained and the accountability for independent computer systems analysis and design work. Work involves independent development and/or maintenance of JNET's applications which requires consideration of several variables and/or operational requirements. Work includes leading the development of complex IT system needs analysis, operations analysis, and systems analysis activities for the operation, implementation, and enhancement of information technology activities of JNET. Work involves applying technology to manage information for the business area in accordance with Commonwealth, JNET, and national information sharing standards.

Work may be self-generated and performed independently to meet the specific needs of an organizational unit and performed independently for complex application development work; or be assigned by the Application Support Manager who outlines general instructions and objectives and provides assistance during the course of a large, highly complex application development project.

Required education:

Bachelor's degree

Required experience:

Software Development: 3 years

1.1.1 Specific Products

In addition to the general products for all team members, this position also required to have additional knowledge of the following software products.

McAfee Virus Scan

Cisco VPN Client

NetIQ Access Manager

NetIQ Identity Manager

Siteminder

Verisign MPKI

IBM Datapower (XI50, XI52)

Novell e-Directory

Borland Segue Silk Performer

HP Mercury Sitescope

HP Mercury Test Director

HP Mercury Quality Center

Whats Up Gold

1.1.2 Specific Open Standards

none.

1.1.3 Responsibilities

        *At the direction of JNET, and in conjunction with the Enterprise Data Center (EDC), responsible for infrastructure capacity planning to ensure that existing and new services have a stable platform for availability and support.

        *Conducting analysis of present methods, applications, objectives, and pertinent data, followed by the recommendation of proactive solutions using automated technology equipment and techniques, to produce the optimum and most economical solution to application needs that will ensure JNET's Service Level Agreements with agency stakeholders are met.

        *Managing the coordination between computer design, programming, database, data communications, software, and operations functions to ensure that responsive and satisfactory service levels are established and maintained for the 24 hours per day 7 days a week and 365 days per year support.

        *Supporting connectivity for local network systems, a wide variety of hardware and software, and many varied peripherals that make up JNET's environment.

        *Developing, recommending, arranging and/or conducting training of hardware systems and software applications as required to maintain JNET's four environments.

        *Assisting JNET management with highly complex application project development and completion.

        *Providing technical assistance in a centralized support capacity as well as advising JNET's management team in the design, acquisition, installation, operation, and maintenance of JNET's applications, infrastructure, security and networks.

        *Installing, maintaining, and upgrading all software and hardware related to the LAN, including the setup of servers and workstations and the installation of network application software, messaging infrastructure and any bridges or gateways as required.

        *Interacting with EDC Support in the installation and maintenance of any host software and hardware necessary to support the JNET environment.

        *Planning and configuring network hardware and software to optimize the network's performance and for data security.

        *Monitoring contractor performance in providing services and equipment in accordance with JNET's business plan.

        *Implementing, controlling, and monitoring JNET's security measures.

        *Recommending JNET security policy, procedures, and guidelines for the protection of computer assets, confidentiality, and integrity of information.

        *Investigating, analyzing, and resolving end-user security and resource access control problems by working closely with application developers and/or database analysts to provide the most secure and efficient methods of protecting online transactions and information accessed through JNET's messaging, client-server and web-based applications.

        *Serving as a team member or project lead on highly complex departmental or interagency systems development projects that involve critical business processes, numerous variables and diverse operational requirements.

        *Ensure completion of all assigned tasks on or before the assigned tasks due dates.

        *Provide honest, thoughtful, timely, and reasonable work and time estimates.

        *Provide honest, regular, accurate, and timely statuses for all assigned tasks and work.

        *Identify all tasks you cannot complete or meet assigned dates and clearly communicate them to the Project Manager(s) and your Functional Manager.

        *Clearly, effectively and frequently communicate with the Project Manager(s) and your Functional Manager for all assign work tasks.

        *Meet all of your Functional Manager or Lead's expectations regarding the quantity and quality of your work.

        *Work cooperatively with all JNET teams and team members

        *Actively participate in all assigned project and team meetings. If you cannot attend a Team Meeting, inform your Project Manager(s) and Function Manager in advance.

        *Arrive at meetings on or before the scheduled start time.

        *Be prepared for all assigned agenda items in meetings.

        *Read materials provided in advance of meetings and be prepared to provide input, ask questions, and make recommendations.

        *Develop, modify and complete all reporting and timesheets in a timely manner.

        *Resolve all issues in a timely manner.

        *Develop, update and maintain a desk manual to facilitate detailed transition of work.

        *Provide knowledge transfer to designated Commonwealth staff or other contracted staff.

        *Provide mentoring and training to other staff as assigned.

        *Perform additional duties as assigned.

1.1.4 Desired Education, Knowledge, Skills and Abilities

        *Knowledge of information technology and systems analysis principles and techniques.

        *Desired knowledge of application development (Microsoft, JAVA J2EE & UI Technologies.

        *Knowledge of computer programming techniques. Knowledge of developments and practices in application development and methodologies, including computer assisted systems engineering, rapid application development, and shared application development approaches.

        *Knowledge of the concepts, characteristics, and capabilities of current IT methodologies, equipment, and software.

        *Knowledge of the principles and techniques of application development documentation and strategies.

        *Ability to effectively communicate complex technical issues to technical and non-technical staff.

        *Ability to review and evaluate new technologies and application support tools

Diverse Technologies Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Diverse Technologies Company
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