Diverse Technologies Company
  • Harrisburg, PA, USA
  • Hourly
  • Full Time

Change Management Consultant

Our client in the Bureau within the PA Office of Administration / Office of Information Technology, is looking for a Change Management consultant for a term not to exceed 6 months.

In this role, the individual will be responsible for assessing our current change management processes and provide a plan or strategy to lead to the adoption of ITIL best practices for change management. The ideal candidate will have strong leadership skills, business acumen, a practical understanding of ITIL change management methodology and experience developing and delivering change management solutions within government agencies.

Duties

  • Develop and implement an IT Change Management Framework, to include identifying and executing improvements to current change management policies and processes.
  • Develop process flow diagrams and standard operating procedures.
  • Prepare comprehensive change and transition plans.
  • Foster a common understanding of the IT Change Management Framework's scope, applicability, and key sub-processes including configuration and requirements management
  • Provide guidance to team members in the development of change strategies.
  • Working with cross-functional teams to execute on change strategies and activities.
  • If time allows, serve as a subject matter expert in the adoption and execution of the recommended changes.

Qualifications

  • 3+ years of strong Change Management experience, including people management and leading cross-functional organizations in a complex, technical environment.
  • Bachelor's degree in a related field is required.
  • Experience in a consulting environment, preferably as part of an IT organization.
  • 3+ years of experience conducting assessments, designing processes, and implementing service management solutions.
  • Certifications in ITIL best practices, possessing a minimum of a foundation certification
  • Strong understanding of ITIL change management principles, methodologies, and leading best practices.
  • Proficient in Productivity tools including Microsoft Office products
  • Proficient in the use of diagramming and flowchart development applications, preferably Visio
  • Knowledge of and Experience using ITSM Systems
  • Excellent active listening skills.
  • Experience working with the waterfall software development lifecycle
  • Demonstrated excellent writing and oral communication/presentation skills.
  • Able to translate complex ideas or results into easy-to-understand, actionable statements and conclusions.
Diverse Technologies Company
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